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Peter
Excoboard.com
Posts: 699
Registered: Feb 2004
 
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 Posted November 22nd, 2011 07:12 AM IP   
Server 2 is currently down, the datacenter is working on the problem. I'll update this post as soon as I get news. Sorry for the inconvenience.
Peter,
Excoboard Developer
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Peter
Excoboard.com
Posts: 699
Registered: Feb 2004
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Posted November 22nd, 2011 11:27 AM IP
Just to update, they're still working on the problem.
Peter,
Excoboard Developer
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carole
Member
Posts: 212
Registered: Jul 2004
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Posted November 22nd, 2011 01:30 PM IP
ah think my board is s2 this will explain why i havent been able to get on all day. thanks
learning all the time...
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 22nd, 2011 03:07 PM IP
hey peter. i'm wonder what's the ETF on the server? it's been down since 3:30AM ET.
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FoxyRhino
Member
Posts: 23
Registered: May 2008
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Posted November 22nd, 2011 03:47 PM IP
The server is back up but we've lost 17 days of posts.
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Jonathyn
Member
Posts: 7
Registered: Mar 2011
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Posted November 22nd, 2011 04:03 PM IP
Quote:
FoxyRhino wrote:
The server is back up but we've lost 17 days of posts.
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This news terrifies me. Please please please don't let us lose that..
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FoxyRhino
Member
Posts: 23
Registered: May 2008
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Posted November 22nd, 2011 04:14 PM IP
It seems to be down again. Probably just reverted to an old backup temporarily. I'm sure all will be right again soon.
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 22nd, 2011 04:15 PM IP
Quote:
FoxyRhino wrote:
The server is back up but we've lost 17 days of posts.
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what?? why???!!! how???!!!
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FoxyRhino
Member
Posts: 23
Registered: May 2008
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Posted November 22nd, 2011 04:20 PM IP
Quote:
mocofootball wrote:
what?? why???!!! how???!!!
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Sorry. I didn't mean to panic anyone. I'm sure they just temporarily reverted to an old backup of the server.
Pretty sure when they do get it up and running, it will be back to normal.
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Peter
Excoboard.com
Posts: 699
Registered: Feb 2004
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Posted November 22nd, 2011 04:26 PM IP
For now I've moved S2 to the S1 server using a backup from November 5th. I'm still trying to get a newer copy from the other server, which still is unavailable to me.
The company chosen to host server 2 is large corporation, but they've proven to be very incompetent with extremely bad customer service.
I will give them another couple of hours. If they can't get the server running we're unfortunaly left with this old backup. I will update you as soon as I can.
Peter,
Excoboard Developer
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 22nd, 2011 04:28 PM IP
so.... do we lose stuff?
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Jonathyn
Member
Posts: 7
Registered: Mar 2011
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Posted November 22nd, 2011 04:29 PM IP
I'm sure you guys are doing your best. Thanks for the updates.
I will now go back to chewing my nails down to the nub.
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 22nd, 2011 04:42 PM IP
Quote:
Jonathyn wrote:
I'm sure you guys are doing your best. Thanks for the updates.
I will now go back to chewing my nails down to the nub.
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ditto.
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Orpheas
Super Moderator
Posts: 2193
Registered: Sep 2004
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Posted November 22nd, 2011 05:47 PM IP
Quote:
mocofootball wrote:
so.... do we lose stuff?
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Not quite. What Peter is saying is that the current server 2 data is a backup from November 5th being hosted on server 1. As soon as server 2's backups become available everything will be back to normal. If anything, all new posts from this point forward on server 2 might be deleted when the updated backups get applied. I could be wrong though.
Peter, why are backups of the server, kept on the server? Wouldn't it make sense to have the backups located elsewhere >.<
Also, have you thought about disabling new boards from being placed on s2? Wouldn't look good for there to be an error in new boards.
Excoboard Terms of Service
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 22nd, 2011 05:56 PM IP
this is ominously scary. i dont think this has ever been down this long ever. and ive been using the boards since 2005. we're at a critical time right now with playoffs and all... and i hope things get back to normal soon.
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Peter
Excoboard.com
Posts: 699
Registered: Feb 2004
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Posted November 22nd, 2011 06:34 PM IP
Since S2 was recently moved, offsite backups hadn't been setup yet. For the time being backups were made to local disk, which is now unavailable.
Since they still haven't gotten the server online I have now enabled "the old" S2, with a backup from Nov 12th, meaning we're missing 10 days of posts.
Should they get the server online within the next 12 hours, I will restore a more recent backup. If it takes longer I won't do a restore as we would lose the posts made from this point on.
I apologize for the problems this have caused you all, it was certainly not my intention with the server move.
Peter,
Excoboard Developer
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 22nd, 2011 07:29 PM IP
we gotta get those 10 days back. even if it takes 24 hours.
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Tazz
Member
Posts: 167
Registered: Jun 2006
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Posted November 22nd, 2011 07:42 PM IP
Thank you Peter for the updates. In all the years I've been with Exco, this is the first major problem I've had with the board. I'm certain you'll get us running in no time.
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rancher
Member
Posts: 232
Registered: Jul 2007
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Posted November 22nd, 2011 08:21 PM IP
Yes, thank you Peter for the updates. We started in '06 and this is the first big headache. I have faith in your ability to do the best.
Luckily I am able to remember the couple bad dudes who were disabled and re-disabled them before they could figure out they could have posted!
Fingers and toes are crossed for a complete restore....
Rancher
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 22nd, 2011 08:54 PM IP
hey peter, can you give us a heads up of when it can happen? im thinking of saving whatever posts that comes on now so that when the stuff from the last 10 days come back, ill just add them on.
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Jonathyn
Member
Posts: 7
Registered: Mar 2011
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Posted November 23rd, 2011 12:32 AM IP
I think we all need to cross our fingers and pray to the gods of hard drives before we go to bed that our precious ten lost days are found once again and Peter performs a minor miracle. Hopefully we will awaken to find that all is restored and this was all just a bad dream. Good luck, sir, and godspeed.
(This was the most religious thing I have ever posted, including the time I was in charge of the bulletin board at church.)
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Intrepid Prez
Member
Posts: 188
Registered: Oct 2005
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Posted November 23rd, 2011 01:54 AM IP
Quote:
Tazz wrote:
In all the years I've been with Exco, this is the first major problem I've had with the board.
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I gotta say I share the same sentiments... our board with Exco has experienced very few problems.
World Jewel Forum
http://s2.excoboard.com/JewelForum
The members of the WJF hope that the lost posts get restored... but if they don't, then yeah, we'll live with it.
easy... Justin
(Edited by Intrepid Prez)
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portyporty
Member
Posts: 392
Registered: Nov 2005
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Posted November 23rd, 2011 02:56 AM IP
Not only have we lost posts but also members who joined in same period. 
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 23rd, 2011 03:43 AM IP
Quote:
portyporty wrote:
Not only have we lost posts but also members who joined in same period.
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yep, noticed that too. my users havent posted that much which helps me because i wont have to remember or paste much if the old stuff comes back. then again, i want them to post.. *sigh*. were slowly losing numbers but we're hoping peter can make some magic.
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Emilie_WJF
Member
Posts: 3
Registered: Nov 2011
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Posted November 23rd, 2011 04:09 AM IP
Hi Peter,
We have no doubt you're doing the best you can to sort this out. Thank you for that.
Quote:
Peter wrote:
Should they get the server online within the next 12 hours, I will restore a more recent backup. If it takes longer I won't do a restore as we would lose the posts made from this point on.
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I just wanted to let you know that if there's is any chance you can get those 10 days back, me and other members at the WJF would rather wait a few more days and have those posts back (even if it means we'll lose the posts made from now on).
the posts that will be made today will mostly be posts asking what happened and in our case, if posts more important are being made, I can save them and post them later.
while losing the posts from the last 10 days would be way more annoying...
but again, thank you Peter and good luck with this!!!
Emilie
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mocofootball
Member
Posts: 19
Registered: Sep 2010
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Posted November 23rd, 2011 05:19 AM IP
Quote:
Emilie_WJF wrote:
Hi Peter,
We have no doubt you're doing the best you can to sort this out. Thank you for that.
I just wanted to let you know that if there's is any chance you can get those 10 days back, me and other members at the WJF would rather wait a few more days and have those posts back (even if it means we'll lose the posts made from now on).
the posts that will be made today will mostly be posts asking what happened and in our case, if posts more important are being made, I can save them and post them later.
while losing the posts from the last 10 days would be way more annoying...
but again, thank you Peter and good luck with this!!!
Emilie
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definitely agree. go get em peter!
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mocorunning
Member
Posts: 2
Registered: Nov 2011
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Posted November 23rd, 2011 08:00 AM IP
Quote:
mocofootball wrote:
definitely agree. go get em peter!
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mocorunning agrees with mocofootball
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walkthesky
Member
Posts: 25
Registered: Oct 2005
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Posted November 23rd, 2011 08:48 AM IP
Quote:
Emilie_WJF wrote:
I just wanted to let you know that if there's is any chance you can get those 10 days back, me and other members at the WJF would rather wait a few more days and have those posts back (even if it means we'll lose the posts made from now on).
the posts that will be made today will mostly be posts asking what happened and in our case, if posts more important are being made, I can save them and post them later.
while losing the posts from the last 10 days would be way more annoying...
but again, thank you Peter and good luck with this!!!
Emilie
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I know our board agrees with this. Especially with the holiday coming up we won't have much posted. And I've warned them 
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Emilie_WJF
Member
Posts: 3
Registered: Nov 2011
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Posted November 23rd, 2011 09:16 AM IP
Quote:
walkthesky wrote:
I know our board agrees with this. Especially with the holiday coming up we won't have much posted. And I've warned them
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exactly, I didn't think of this at first because I live in Europe, but most of our members are in the US, so the end of the week is gonna be slow anyway.
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Peter
Excoboard.com
Posts: 699
Registered: Feb 2004
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Posted November 23rd, 2011 09:21 AM IP
Good news, I've retrieved yesterdays backup and will restore it shortly.
Peter,
Excoboard Developer
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