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Purplescraps
Member
Posts: 1229
Registered: Oct 2005
 
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 Posted March 1st, 2010 12:43 PM IP   
problems logging in but also problems with posting to replies, but she can post a new topic or pm me.
http://www.ldsmommies.net/
The member is Dawn_P
Is there anything I can post or tell her to do. It would help. Others have had problems as well logging in ~ in the past.
Becky
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Orpheas
Super Moderator
Posts: 2187
Registered: Sep 2004
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Posted March 1st, 2010 01:00 PM IP
What are the issues that she is experiencing? Any error messages?
Excoboard Terms of Service
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Purplescraps
Member
Posts: 1229
Registered: Oct 2005
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Posted March 1st, 2010 09:17 PM IP
Quote:
When I try to post or do anything other than PM, or read, it just takes me back to the "you must be logged in" page and asks me to log in, no errors, just kicks me out. |
That is what she pmed me.
Becky
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Orpheas
Super Moderator
Posts: 2187
Registered: Sep 2004
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Posted March 2nd, 2010 12:01 AM IP
Have the person clear cookies and temp internet files. If this doesn't work. Have her turn down the security settings in Internet Options.
Excoboard Terms of Service
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SivoxII
Member
Posts: 5991
Registered: Apr 2006
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Posted March 2nd, 2010 06:12 AM IP
Along side Orpheas's good info, maybe also ask this member if they have recently updated any AV software. It goes without saying, that in order for a session to hold your login details, the system must write back a cookie.
Sometimes, when you update AV protection, you can find that certain cookies are being automatically blocked, hence they don't write back and certain websites won't hold your log in details.
All speculation, as there are a wondrous amount of things to point the finger to on this issue.
All the best,
Siv 
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SivoxII
Member
Posts: 5991
Registered: Apr 2006
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Posted March 2nd, 2010 06:15 AM IP
After thought ...
...my hunch still leans towards clearing "cookies" or purely any Excoboard related cookie on your system.
Once you reach the log in page, press and hold CTRL, which hitting F5 2-3 times. Some cookies are REAL STUBBURN!!!
All the best,
Siv
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Purplescraps
Member
Posts: 1229
Registered: Oct 2005
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Posted March 3rd, 2010 03:35 PM IP
I will pm her these suggestions. She has always had problems like this. It just seems to be on her laptop and not her desktop.
Thank you,
Becky
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